Legal
Payment & Refund Policy
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This policy explains how Vimex handles payments, deposits, refunds, and payment disputes for reservations made through the platform.
Payment Methods
Accepted payment methods may include major cards, bank transfers, or other approved methods presented during the reservation flow.
We may limit available payment methods based on location, booking timing, fraud signals, or operational requirements.
Deposit Requirements
Some reservations require an advance payment, installment schedule, or security deposit before the booking is confirmed or before check-in instructions are released.
Deposit terms, due dates, and any consequences of non-payment will be communicated as part of the booking process.
Refund Processing Time
Once a refund is approved, we will initiate it using the original payment method when possible.
Posting times vary by financial institution and payment network, so reflected funds may take several business days after processing begins.
Dispute Handling
Guests should contact Vimex first with any payment concern so we can review the reservation record and attempt a prompt resolution.
Chargebacks or formal disputes may pause refunds or booking actions while supporting documentation is reviewed by the relevant provider.